Refund policy

FOR SHIPPING ORDERS

MY ORDER ARRIVED DAMAGED OR INCORRECT. WHAT CAN BE DONE?

Please submit customer support requests to sales@artusopastry.com.

We do our best to minimize product breakage in transit; however, if your item(s) and/or package(s) arrive damaged, notify us within 48 hours from the date the package was marked delivered by the shipping carrier.

If your item(s) and/or package(s) are damaged, incorrect or, not to satisfaction, 8 to 10 photos are required, for any return of funds or for online store credit.  The shipper requires photos of the box, the label, the inner box, the packaging materials, the packing slip and the damaged product.

We reserve the right to limit refunds and replacements.

Artuso’s will not be held liable:
— If your package arrives within the 2-day shipping window confirmed by the shipping carrier, and you do not have photos or proof of damages to the item(s) and/or package(s).
— For incorrect shipping addresses provided on the order confirmation and invoice.
— For Items that differ from the provided order confirmation and invoice.
— For products that are “not to your liking” due to the wide range of personal taste preferences and food likes/dislikes.

Due to the delicate nature of our products, we cannot replace products that are damaged during shipping.